Wingo Pet Policy: How to Travel with Your Pet in 2026

Traveling with a pet can feel stressful, especially when airline rules are different for regular pets, emotional support animals, and service animals. Wingo offers pet transportation in the cabin, but the rules depend on the type of animal, the route, the animal’s size, and the documents required for travel. If you are flying on domestic flights or international flights, it helps to know the rules before ticket purchase, so there are no surprises at the airport.

This guide explains the current Wingo pet policy, and it covers domestic and international flights, emotional support animal rules, service animal rules, maximum weight allowed, kennel and carrier rules, travel fee details, and everything else you should keep in mind before flight departure.

Does Wingo Allow Pets?

Yes. Wingo allows pet transportation for dogs and cats in the cabin. No other animals are accepted under the regular pet policy. This service is available on domestic flights and on some international flights, although some routes are excluded. Pets are not accepted on flights to or from Aruba, Curaçao, and Havana.

Wingo is a low-cost airline, and pet space is limited. The airline accepts a maximum of 6 pets in the cabin per flight, so limited availability is something to keep in mind when planning your reservation.

Wingo Pet Policy for Regular Pets

Under the Wingo pet policy, only one pet is allowed per passenger and per carrier. Regular pets must travel in a soft-sided, flexible, well-ventilated carrier. Hard-sided carriers or rigid carriers that do not meet the required dimensions are not accepted.

For pets traveling in the cabin, the combined weight of the pet and carrier must not exceed 10 kg, or about 22 lbs. This is the maximum weight allowed for a normal pet under the standard pet policy. The maximum dimensions for the carrier are 33 cm wide x 43 cm long x 25 cm high. The kennel required for travel must be large enough for the animal to move naturally inside it.

Emotional Support Animal Policy

Wingo accepts emotional support animals under a separate policy. Only dogs and cats are accepted in this category. The animal must be at least 6 months old, and only small and medium-sized breeds up to 25 kg are accepted in the cabin. Large-breed dogs are not accepted as emotional support animals.

An emotional support animal may travel without a carrier, but the animal must remain under control during the trip. Animals that bark, growl, run, or jump on passengers or seats may be refused, so ESA training is essential.

If the emotional support animal weighs more than 10 kg, an extra space seat or extra legroom seat is required to accommodate the animal safely. Additional charge rules may apply depending on the animal’s weight and how the service was arranged.

Emotional Support Animal Documents

To travel with an emotional support animal, passengers must present the required documentation in original physical form. This includes a legitimate ESA letter issued by a licensed psychologist or psychiatrist confirming the passenger’s condition and the need to travel with the emotional support animal. The document must include the professional’s identifying information, signature, issue date, and the animal’s current weight, and it must be issued within 1 year of the trip.

Travelers should also carry valid vaccination records, health documents when required, and any route-specific documentation requested by the country of origin or destination. Because required documentation may change, it is important to check again before the flight.

Service Animals and Psychiatric Service Dogs

Wingo also accepts service animals, but in this category, only dogs are accepted. The service animal must be at least 6 months old and may travel without a carrier. Service animals are not handled under the same pet-and-carrier rule used for regular pets. Instead, only small and medium-sized dogs up to 35 kg are accepted in the cabin.

A psychiatric service dog fits under the service animal policy when the dog is trained to perform specific tasks related to a disability. In practical terms, that means a PSD follows the service animal rules, not the emotional support animal rules.

The service animal must wear a harness showing that it is trained to assist a person with a disability. The dog must remain under control at all times and must not block aisle space or cabin evacuation routes.

Required Documents for Service Animals

Passengers traveling with service animals must present original physical documents. These include a PSD letter confirming the passenger’s disability and the need for a service animal, documentation showing the dog is trained as a service animal, valid vaccination records, a current health certificate valid for 1 year from issuance, and a zoo-sanitary export certificate for international flights.

Because domestic and international requirements can change, passengers traveling with service animals should review the current rules with the responsible organizations in the country of origin and destination before travel.

Seat Rules, Extra Legroom, and Boarding

Passengers traveling with a service animal must purchase a front extra space seat, but not an emergency exit seat. The animal cannot occupy a passenger seat and cannot interfere with the aisle or emergency movement inside the cabin. The main rule is that the animal must stay in a safe place where it does not create a problem for other passengers or for the crew.

Domestic Flights and International Flights

Wingo allows dogs and cats on domestic flights and on some international flights, but not every route is eligible. On international flights, pet transportation depends on the rules of the destination country. That is why some routes are excluded and why passengers traveling with animals should check destination requirements before the flight.

For international travel, required documentation may include a valid zoo-sanitary export certificate and other entry documents requested by the country of origin or destination. Rules may change, so it is wise to check again before the scheduled flight departure.

How to Add a Pet to Your Reservation

Wingo does not provide unlimited pet availability. To travel with a pet, the service must be added at least 48 hours before flight departure. This can be done during purchase or through the call center. The pet must appear in the reservation before the day of travel.

Because this is a limited availability service, passengers traveling with pets should not wait until the last minute. Even if the route accepts animals, a scheduled flight may already be full for pet transportation.

Airport Check-in and Check-in Counter Rules

Passengers traveling with animals must complete check-in at the airport counter. Standard online check-in is not enough when the airline needs to verify the animal and the documents. For domestic flights, travelers should arrive at least 2 hours before flight departure, and for international flights, at least 3 hours before departure.

Wingo also offers access to the express check-in line for passengers traveling with pets. For emotional support animals and service animals, check-in at the customer service counter must be completed at least 90 minutes before the scheduled flight. If the process is not completed in time, the animal may not be accepted for boarding.

Cabin Rules and Where the Animal Stays

Category	kennel/container required?	Size/weight rules	Placement in the cabin	Notes
Regular pet	Yes	The combined weight of the pet and carrier must not exceed 10 kg (22 lbs). The maximum carrier size is 33 cm x 43 cm x 25 cm.	Travels in the cabin inside the carrier.	Only dogs and cats are accepted. The carrier must be soft, flexible, and large enough for the animal to move naturally. Hard or rigid carriers that do not meet the size rules are not accepted.
Emotional support animal (ESAN)	No, not as a standard requirement	Only small and medium-sized breeds up to 25 kg are accepted. If the animal weighs more than 10 kg, an extra legroom seat is required.	Must remain in a safe position in the cabin and must not block aisle space or cabin evacuation routes.	Only dogs and cats are accepted. The animal cannot occupy a passenger seat and must remain under control throughout the trip.
Service animal / guide dog (SVAN)	No	Service animals are not handled under the regular pet carrier rules. Only small and medium-sized dogs up to 35 kg are accepted in the cabin.	Must remain on the floor near the passenger and must not block the aisle or evacuation routes.	Only dogs are accepted in this category. The animal cannot sit on a passenger seat and must wear a harness identifying it as a trained service animal.

For a regular pet, the animal travels in the cabin inside the carrier. For emotional support animals and service animals, the animal may travel without a carrier if it meets the rules for that category. In those cases, the animal must stay in a safe position in the cabin and must not block aisle space or cabin evacuation routes.

Wingo Pet Fees and Cost

Type of animal	Fee status	Notes
Pet	Paid service	The fee depends on the route, the purchase channel, and when it is added. Charged per passenger, per segment.
(dog/cat in the cabin)
Emotional support animal	Paid in many cases	Charges apply to new bookings and certain changes after April 1, 2025.
Service animal/guide dog	No additional transport fee	Must meet Wingo’s service-animal requirements and documentation rules. Maximum of one dog per passenger.

Wingo does not provide free pet transportation for regular pets. The pet service is paid and optional, and the cost depends on the route, purchase channel, and how far in advance it is purchased. The travel fee is charged per passenger and per segment.

That means passengers can see different prices depending on their domestic or international route, booking method, and when the service is added. For emotional support animals, charges apply to new bookings and to changes made after April 1, 2025. Animals above 10 kg may incur additional charge conditions related to the service.

For service animals, the transport service itself does not generate an additional charge when all requirements are met.

Wingo Airlines Pet Policy FAQs