ESA Pet Return / Refund Policy
Thank you for choosing ESA Pet to obtain your Legitimate Emotional Support Animal Letter.
We hope you are 100% satisfied with your ESA Pet experience. In the event you are not completely satisfied with your ESA Pet experience please see our Return / Refund Policy below.
RETURNS
Our Legitimate Emotional Support Animal Letters are Final Sale. Once you have received your letter it is not possible to make a return.
REFUNDS
In the event that you have not yet received your Legitimate Emotional Support Animal Letter, and are dissatisfied with your service, you may be eligible for a refund. Please read below to see if you are eligible to request a refund.
You may be eligible to request a refund if:
- You are found ineligible to receive an ESA Letter after completion of initial assessment and speaking with a licensed therapist.
- You were not contacted by an ESA Pet Associate or licensed therapist within two business days after completion of initial assessment and payment.
- You no longer require an ESA Letter due to unforeseen circumstances related to your Emotional Support Animal.
- If you believe you have received duplicate charges.
If you feel one or more of these circumstances apply to you please submit a refund request. You can do this by emailing our support team hello@esapet.com , please include your first and last name as well as your reason for requesting a refund. After submitting your refund request you will receive a confirmation email with additional information, an ESA Pet Associate will review your request and answer within 24 hours.