ESA Pet Return / Refund Policy

Thank you for choosing ESA Pet to obtain your Legitimate Emotional Support Animal Letter.

We hope you are 100% satisfied with your ESA Pet experience. In the event you are not completely satisfied with your ESA Pet experience please see our Return / Refund Policy below.



Our Legitimate Emotional Support Animal Letters are Final Sale. Once you have received your letter it is not possible to make a return.



In the event that you have not yet received your Legitimate Emotional Support Animal Letter, and are dissatisfied with your service, you may be eligible for a refund. Please read below to see if you are eligible to request a refund.

You may be eligible to request a refund if: 

  1. You are found ineligible to receive an ESA Letter after completion of initial assessment and speaking with a licensed therapist. 
  2. You were not contacted by an ESA Pet Associate or licensed therapist within two business days after completion of initial assessment and payment.
  3. You no longer require an ESA Letter due to unforeseen circumstances related to your Emotional Support Animal. 
  4. If you believe you have received duplicate charges.

If you feel one or more of these circumstances apply to you please submit a refund request. You can do this by emailing our support team , please include your first and last name as well as your reason for requesting a refund. After submitting your refund request you will receive a confirmation email with additional information, an ESA Pet Associate will review your request and answer within 24 hours.